1. Information We Collect

Information you provide to us

Contact details — such as your name, email address, and phone number when you contact us, subscribe to our newsletter, book a session, or create an account.

Booking and purchase information — details of the services or products you order, appointment preferences, and billing information.

Payment information — payments are processed by secure third-party payment providers (e.g., [Stripe / PayPal]). We do not store your full card details on our servers.

Communications — messages you send us via contact forms, email, or social media, and any reviews or comments you post.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

Device and usage data — IP address, browser type, operating system, pages visited, time spent on pages, and referring links.

Cookies and similar technologies — small files stored on your device that help the Site function, remember your preferences, and help us understand how visitors use the Site. See Section 6 for details.

2. How We Use Your Information

We use your information to:

Provide, manage, and improve our services, bookings, and orders;

Process payments and send confirmations, receipts, and appointment reminders;

Respond to your questions and requests;

Send newsletters, wellness tips, and promotional offers only if you have opted in — you can unsubscribe at any time;

Personalize your experience on the Site;

Analyze Site usage to improve content and performance;

Detect, prevent, and address fraud, security issues, or technical problems;

Comply with legal obligations.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider we need it for another compatible purpose or are required by law.

3. Legal Bases for Processing (where applicable)

If you are located in a region with data protection laws such as the GDPR, we process your personal information on the following legal bases: your consent (e.g., newsletters, optional health information), performance of a contract (e.g., fulfilling bookings and orders), our legitimate interests (e.g., improving the Site, preventing fraud), and legal obligations (e.g., tax and accounting requirements).

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

Service providers who help us operate the Site and our business — such as payment processors, email marketing platforms, booking/scheduling tools, and website hosting providers — under agreements that require them to protect your data;

Analytics providers (e.g., [Google Analytics]) to help us understand Site usage;

Professional advisers such as accountants or lawyers, where necessary;

Authorities or legal parties when required by law, court order, or to protect our rights, safety, or property;

A successor business in the event of a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your data.

5. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it. [Example: "Booking and payment records are retained for 5 years for tax purposes."]

6. Cookies

We use cookies and similar technologies to:

Essential cookies — enable core functions like page navigation, bookings, and secure checkout (these cannot be switched off);

Analytics cookies — help us understand how visitors interact with the Site;

Marketing cookies (if used) — deliver relevant content or measure the effectiveness of campaigns.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how the Site works. [If you serve EU/UK visitors, mention your cookie consent banner here.]

7. Email Marketing

If you subscribe to our newsletter, we will send you emails with content, updates, and offers from Kiko Mind and Body. Every email includes an unsubscribe link, and you can opt out at any time. Unsubscribing from marketing does not affect transactional emails such as booking confirmations or receipts.

8. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you;

Correct inaccurate or incomplete information;

Delete your personal information;

Object to or restrict certain processing;

Withdraw consent at any time, where processing is based on consent;

Data portability — receive your data in a structured, commonly used format;

Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at [email]. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on your request.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration — including secure hosting, encrypted connections (SSL), and limiting access to those who need it. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may contain links to third-party websites, products, or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

The Site and our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. International Transfers

Your information may be processed on servers located outside your country of residence, where data protection laws may differ. Where required, we take steps to ensure your information receives an adequate level of protection, such as using providers that comply with recognized data transfer frameworks or standard contractual clauses.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. For significant changes, we may also notify you by email or a notice on the Site. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

KIKO Mind & Body Email: [email protected]